Q: What snack items will be in my box?
A: If we told you that, the surprise would be ruined. Part of the excitement of getting a box every month is the element of not knowing exactly what you’ll be getting.
It’s a “secret,” until you open your box!
Q: When can I expect my first shipment?
A: Your first Secret Snacks box will arrive within 7 – 10 business days. After that, each subsequent box will be sent by the 15th of each month.
Q: What areas do you ship to?
A: Secret Snacks currently ships to the Continental United States.
Unfortunately we do not deliver to Alaska or Hawaii at this time – SORRY!
Q: Can I change my delivery address during my subscription?
A: Absolutely! Just send us a message using our Contact Us form. Please include your information and new delivery address and we’ll take care of the rest.
Q: How much does delivery cost?
A: Delivery is always FREE! We are proud to have you as a member, and we do not want to surprise you with any additional fees during checkout.
Q: What is your return policy?
A: All food items are final sale and cannot be returned. We want you to be completely satisfied with your Secret Snacks box, if for some reason there is a problem, please fill out the Contact Us form and we will do our best to find a solution.
Q: What is your cancelation policy?
A: We hope that you never leave us, but you can cancel by filling out the Contact Us form anytime.
You will receive any boxes that you have already paid for, but your subscription will not be renewed when it expires.
Q: When is the payment taken out of my account?
A: For monthly subscriptions, you will be charged initially for your first Secret Snacks box, then you will be charged when your subscription renews.
For fixed-term subscriptions, you will be charged only once for the full amount at your initial purchase.
Your plan automatically renews and you will be charged for your next cycle of 3, 6 or 12 months subscription when the time comes to renew.
Q: Do you have custom boxes available? I have food allergies.
A: At this moment, we ship one type of box. Therefore, please take caution that most of the snack items we ship may contain peanuts and/or other nuts, egg protein, milk protein and/or wheat protein, dairy, peanut dust and/or other allergens. For those with food allergies, please consume at your own risk with careful attention to any personal health concerns. Secret Snacks is not liable for any injuries caused by adverse reactions to the snacks. If you are unsure about a specific snack item, please Contact Us with your concern.
We hope that we have answered your questions but if we haven’t, please feel free to send us your question. Please fill out the Contact Us form and we will get an answer back to you as soon as possible. Happy Snacking!